When can I expect my order? Have you ordered before 12.00 pm from Monday to Friday? Then your order will be packed and shipped the same day. Did you order Friday after 12:00 or during the weekend? Then your order will be shipped on Monday.
Once your package is shipped, you will receive a confirmation email containing the track and trace code to follow your package. If you are not at home at the time of delivery, the deliveryman will try to deliver the product to the neighbors or hand it over at a PostNL/DHL pickup point. You will receive a notification of this in your mailbox.
Do I have to pay shipping costs?
We process and pack your products after your order the items.
NL & BE 6-8 working days after shipping.
Europe: 6-8 working days after shipping.
USA & Canada: 5-7 working days after shipping.
We provide Free Shipping Wordwide Since we ship it directly from our supplier, we take care of the shipping costs!
14 days money back guarantee!
Can I follow the status of my order?
As soon as your order is shipped, you will receive a shipping confirmation email with the track & trace code so you can track your package. We also have a track & trace page on our website where you can follow your order.
My package has not been delivered, what now?
It may be that your package has been delayed by one of our shipping services. We advise you to first take a good look at the track & trace page. Here you can see when the package should be delivered. If the track & trace code indicates something strange, you can contact our customer service. We will be happy to help you!
Do you still have questions? Do not hesitate and contact us at email@example.com. You can also send us a message on Instagram. We will be happy to help you!
Within how many days can I return my items?
Your items can be returned within 14 days of after receiving the products. All products must be unused and in good condition. Please note stains, damage and/or strong odors. Also, the return must have all accompanying labels.
What is the cost of returning my items?
The return cost varies by address and is the responsibility of the customer.
How do I return my items?
Follow these steps to return your items the right way!
Step 1: Send an e-mail to firstname.lastname@example.org with your order number and the reason for return. We are then informed that we can expect your package.
Step 2: Pack the items you want to return together with the return form. If you do not include a return form, the processing of your return may be delayed. The .Returns Form can be found here
Step 3: Write our return address on the package. If you use our packaging, please make sure that your own address is not visible to avoid confusion.
Step 4: Deliver the box to a PostNL or DHL service point.
Step 5: Keep the receipt you receive from the PostNL point or DHL Servicepoint.
Kifaru Gear Hulsdonksestraat 140 4708 AD, Roosendaal The Netherlands
Within what time frame will my return be processed?
We strive to process your return within 7 working days of receipt.
Can I exchange my items?
Unfortunately it is not possible to exchange items purchased through our website. We would like to advise you to follow the step-by-step plan below when you are interested in another item.
Step 1. Return the unwanted item. Your return will be processed as soon as possible.
Step 2. In the meantime, order a new item on our website. If you do this on a workday before 12:00, the item will be shipped the same day.
Still have questions? Do not hesitate & send us an email via email@example.com , you can also send us a message via instagram. We will be happy to help you!